Customer Support Representative
2 months ago
Position: Customer Service Associate
Location: Retail Grocery Location
Overview: At Winn-Dixie Retail Stores, we are committed to fostering an environment that embraces diversity and inclusivity. As a Customer Service Associate, you will be instrumental in improving customer satisfaction by delivering prompt and courteous service at the customer service desk and media services area.
Key Responsibilities:
- Provide attentive and friendly customer service
- Address customer inquiries and resolve complaints effectively
- Oversee daily cash handling and accounting responsibilities
- Stay informed about front-end operations to maintain service standards
- Assist in troubleshooting issues with front-end equipment
- Ensure cleanliness and organization of the work area
- Maintain confidentiality and integrity in all customer interactions
- Perform cashier and pricing tasks as needed
- Report safety hazards or policy breaches
- Adhere to company policies and procedures
Qualifications:
- Must be at least 18 years old
- High school diploma or equivalent required
- Proficient in the English language
- Authorized to work in the United States
- Successful completion of a background check is mandatory
Preferred Skills:
- Exceptional customer service and communication abilities
- Familiarity with office systems and equipment
- Computer literacy
- Strong organizational skills
- Reliable and honest work ethic
Required Behaviors:
- Commitment to Values: Show dedication to company principles and goals
- Encourage team members through recognition and constructive feedback
- Business Focused: Display commitment to achieving business objectives
- Customer-Centric: Prioritize the needs of customers
- Respect for People: Treat all individuals with dignity and respect
Additional Requirements:
- Comply with all company policies
- Complete service training within the first 60 days of employment
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