Litigation Manager
3 days ago
We are seeking an experienced Litigation Manager to join our team at Lawyers for Justice, PC. As a key member of our intake team, you will be responsible for ensuring that our operational excellence is showcased in the first interaction with clients.
The ideal candidate will possess a strong background in customer service and the ability to analyze potential client inquiries to determine if we can be of assistance. This is a full-time position that requires handling a large volume of incoming client calls and follow-ups.
Key Responsibilities:
- Screen emails, internet, and voicemails for potential clients
- Conduct initial client interviews with empathy and compassion
- Persistently monitor all potential new client inquiries
- Establish relationships with clients and follow up on pending inquiries daily
- Update logs to reflect the status of all potential new clients
- Collaborate with attorneys to complete the initial consultation process
- Assist attorneys with administrative tasks related to opening new cases and maintaining databases
Requirements:
- Bilingual (English/Spanish) with full proficiency
- 3-5 years of management experience
- Strong background with performance-based metrics
- Salesforce/Litify software experience is a major plus
- Resourceful and motivated to solve issues as they arise
- Extremely good customer service attitude
- Employment Law Experience
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Salesforce: 3 years (Required)
- Management: 3 years (Required)
Work Location: In person
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