Litigation Manager

3 days ago


Glendale, Arizona, United States Lawyers for Justice, PC Full time
Job Title: Litigation Manager

We are seeking an experienced Litigation Manager to join our team at Lawyers for Justice, PC. As a key member of our intake team, you will be responsible for ensuring that our operational excellence is showcased in the first interaction with clients.

The ideal candidate will possess a strong background in customer service and the ability to analyze potential client inquiries to determine if we can be of assistance. This is a full-time position that requires handling a large volume of incoming client calls and follow-ups.

Key Responsibilities:

  • Screen emails, internet, and voicemails for potential clients
  • Conduct initial client interviews with empathy and compassion
  • Persistently monitor all potential new client inquiries
  • Establish relationships with clients and follow up on pending inquiries daily
  • Update logs to reflect the status of all potential new clients
  • Collaborate with attorneys to complete the initial consultation process
  • Assist attorneys with administrative tasks related to opening new cases and maintaining databases

Requirements:

  • Bilingual (English/Spanish) with full proficiency
  • 3-5 years of management experience
  • Strong background with performance-based metrics
  • Salesforce/Litify software experience is a major plus
  • Resourceful and motivated to solve issues as they arise
  • Extremely good customer service attitude
  • Employment Law Experience

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift

Experience:

  • Salesforce: 3 years (Required)
  • Management: 3 years (Required)

Work Location: In person



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