Customer Service Specialist
3 days ago
Job Title: Customer Service Representative
">">Company Overview:
">Dal-Tile, a subsidiary of Mohawk Industries, is seeking an exceptional customer service representative to join our team. We offer a family-friendly work environment, a commitment to promoting from within, unique benefits, and a belief that every employee deserves a productive life outside of work.">">Salary:
">$20.67 - $28.84 per hour at the commencement of employment. Base pay will be determined on an individualized basis and may include commission earnings, incentive compensation, discretionary bonuses, and other company-sponsored benefit programs.">Job Description:
">To ensure effective and efficient coordination between Dal-Tile and its customers with a high level of service and support. Process sales orders and resolve customer product or service issues using ACD (Automated Call Distribution) in a call center environment.">- ">
- Provide customer account management, including order entry, order inquiry, product information, order status, pricing, stock check, and transportation management.">
- Provide customer service for a high volume of inbound calls.">
- Responsible for keying in orders, processing faxes, and preparation of reports.">
- Interface with various groups to address customer inquiries and order issues from order entry to order delivery.">
- Respond to customer needs.">
- Participate in special projects and perform additional duties as required.">
Required Skills and Qualifications:
">A High School Diploma or GED equivalency is required. 2 or more years of call center or customer service experience. Focus on customer account management preferred. Prior textile industry knowledge is preferred.">Benefits:
">We offer competitive salary, comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, Tuition Reimbursement, and support for active military, transitioning service members, and veterans.">About Us:
">Mohawk Industries, Inc. is an Equal Opportunity Employer committed to an inclusive workplace and a proud Drugs Don't Work participant.-
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