Customer Service Representative

7 days ago

Huntsville, Alabama, United States CSL Plasma Full time
Job Summary

We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for ensuring the smooth operation of our plasma donation center, providing exceptional customer service to donors, and maintaining a clean and efficient work environment.

Key Responsibilities
  • Prepare the autopheresis machine for the pheresis process and monitor the donor and the process, responding to specific alarms or signals that may occur.
  • Disconnect the donor when the process is complete and maintain alertness and awareness to any reaction the donor may have during or after the process.
  • Use a Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances, and donor adverse events.
  • Link equipment and soft goods used in the pheresis process to the appropriate donor and alert the Group Leader or Supervisor of donor flow issues.
  • Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
Requirements
  • High school diploma or equivalent required.
  • Minimum of three (3) months' work experience, preferably in a medical or health provider environment or equivalent combination of education and experience.
  • Ability to understand, remember, and apply oral and/or written instructions.
  • Ability to understand and follow basic instructions and guidelines.
  • Must be able to see and speak with customers and observe equipment operation.
Working Conditions
  • Fast-paced environment with frequent interruptions.
  • Frequently exposed to hazardous chemicals, extreme temperatures, and to blood-borne pathogens.
  • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.
  • Required to work overtime and extended hours to support center operational needs.

Note: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin, or other legally protected classifications.

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