Customer Service Representative

2 days ago

Ventura, California, United States Lassen s Natural Foods Full time
Job Description

Job Summary

Lassens Natural Foods is seeking a highly motivated and customer-focused Wellness Associate to join our team. As a Wellness Associate, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and contributing to the overall success of our Wellness Department.

Key Responsibilities

  • Provide outstanding customer service by greeting customers, answering questions, and resolving issues in a timely and professional manner.
  • Maintain a high level of product knowledge, including vitamins, supplements, and cosmetic items, to effectively answer customer questions and make recommendations.
  • Assist with receiving and stocking merchandise, including placing orders and obtaining merchandise as needed.
  • Contribute to the maintenance of a clean and organized store environment, including cleaning shelves, counters, and tables.
  • Participate in visual merchandising and display maintenance to promote sales and enhance the customer shopping experience.
  • Process sales transactions accurately and efficiently, including calculating sales discounts and handling customer payments.
  • Collaborate with other team members to achieve sales goals and maintain a positive and productive work environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
  • The employee is frequently required to stoop, kneel, crouch, or crawl.
  • The employee is occasionally required to sit and climb or balance.
  • The employee must frequently lift and/or move up to 50 pounds.
  • The employee must frequently move heavy objects using a hand truck or pallet jack.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Lassens Team Commitment

At Lassens Natural Foods, we work together as a team to ensure a premium experience for our customers every single day. This means that in addition to the job duties assigned with formal job titles, all team members may be required to work in various areas of the store to support our customers and achieve our goals.

We assist each other with receiving, stocking, and merchandising, as well as cleaning the store and performing other tasks as needed. We do this with positivity, professionalism, and a focus on the customer experience, and we strive to support each other effectively to achieve our goals.

This is a fluid environment, and our ability to successfully navigate these opportunities is one of our strengths as a company.

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