Transportation Operations Coordinator

5 days ago


Fulton, New York, United States Oswego County Opportunities, Inc. Full time
Company Overview: Oswego County Opportunities, Inc. is a leading provider of transportation services in the region. With a strong commitment to excellence and customer satisfaction, we strive to deliver high-quality service that meets the needs of our community.

Job Summary: We are seeking a skilled Dispatcher and Reservation Specialist to join our team. As a key member of our Transit Operations department, you will be responsible for coordinating the daily activities of our transportation services, ensuring seamless execution of trips, and providing exceptional customer support.

Key Responsibilities:
  • Coordinate the opening and closing of transit facilities, ensuring readiness for each day's business or securement at closing.
  • Monitor arrival of transit operators, complete required documentation, and assist with same-day transportation requests.
  • Process transportation requests, update dispatch databases, and provide information to callers.
  • Document passenger complaints, compliments, and incident reports, sharing with supervisors as needed.
  • Provide backup coverage for other dispatchers and assist drivers with route information and directions.

Required Skills and Qualifications:
  • High school diploma or equivalent, with approximately three years of experience in passenger transportation and dispatching/reservations.
  • Familiarity with computer systems and software, including data entry and report generation.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Able to analyze problems, make decisions in high-stress situations, and seek assistance when needed.

Estimated Salary: $45,000 - $55,000 per annum, depending on experience and qualifications.

Benefits: Our comprehensive benefits package includes health, dental, and vision insurance, paid leave, 403B deferred annuity retirement plan, term life insurance, and employee assistance program.

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