Passenger Services Dispatcher

2 days ago


Fulton, New York, United States Oswego County Opportunities Full time
Company Overview

Oswego County Opportunities is a leading provider of services to individuals and families in Oswego County, with a mission to inspire partnerships and provide services that empower people, support communities, and change lives. Our organization operates over 50 programs, serving more than 15,000 people annually.

Job Description:

The Transit Dispatcher is an integral part of our Transit Operations team, responsible for performing assigned duties to support dispatching, intake functions, and limited trip eligibility in a high-volume fast-paced environment. This role requires strong communication and problem-solving skills, with the ability to work effectively with multiple stakeholders.

Key Responsibilities:

  • Coordinating with transit operators to ensure timely and efficient processing of transportation requests.
  • Maintaining accurate and up-to-date records, including passenger complaints/compliments and incident reports.
  • Providing information to callers regarding transportation services and resolving any issues that may arise.
  • Developing and maintaining knowledge of the scheduling process for all services requirements.

Requirements:

  • High school diploma or G.E.D. and applicable computer experience.
  • Approximately three years of experience in passenger transportation with some experience in dispatching/reservations.
  • Strong communication and problem-solving skills, with the ability to work effectively with multiple stakeholders.
  • Valid NYS driver's license and vehicle insurance within agency policy and maintain vehicle certification.

Estimated Salary:$52,000 - $62,000 per year (based on 37.5 hours/week)



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