Specialty Patient Services Liaison

3 weeks ago


Knoxville, Tennessee, United States Cencora Full time
Job Summary

We are seeking a highly skilled Specialty Patient Services Liaison to join our team at Cencora. As a key member of our organization, you will play a critical role in ensuring patients receive timely access to medication therapy.

Key Responsibilities
  • Navigate the healthcare system to achieve prescription fulfillment and improved patient outcomes.
  • Provide advice as a subject matter expert to client sponsors and collaborate with stakeholders on opportunities to expand services and increase revenue.
  • Assess, develop, and recommend the best method of providing specialty prescription pharmacy services to support patients.
  • Serve as the initial contact for all identified client specialty pharmacy prescriptions, responsible for marketing, prior authorization, EMR, documentation, and more.
  • Influence physician and clinic staff to refer patients to our preferred specialty pharmacy provider through education and excellent customer service.
  • Develop and maintain close relationships with clinic staff, physicians, pharmacies, and hospital contacts through face-to-face interactions.
  • Support customer relationships by delivering professional presentations and facilitating educational meetings as needed.
  • Work extended hours when needed to ensure patients receive their medication and complete business plan objectives.
Requirements
  • A minimum of four years of experience in fields such as Benefit Verification, Prior Authorization, Medical Billing, Medical Office Administration, Social Work, Medical Records, Patient Financial Services, Pharmacy, Nursing, or similar vocations.
  • Pharmacy technician certification with a national technical certification organization, such as Pharmacy Technician Certification Board (PTCB) or Certified Medical Assistant (CMA), or other comparable national certification or comparable state certification required at time of hire.
  • Knowledge of healthcare insurance, prior authorization, and/or coding is preferred.
What We Offer

Cencora provides a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This includes support for working families, training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and more.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.



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