Veterinary Front Desk Representative

4 weeks ago


Pine City, Minnesota, United States Amerivet Services LLC Full time

As a key member of our team, you will be the primary point of contact for our clients, providing exceptional service and support in a fast-paced veterinary environment. Your responsibilities will include managing client communications, scheduling appointments, handling payments, and providing administrative support to the veterinary team.

Key Responsibilities:
  • Greet clients and their pets warmly, creating a welcoming atmosphere in the clinic.
  • Answer incoming calls, manage multiple phone lines, and respond to client inquiries with accurate information.
  • Schedule appointments, manage the appointment calendar, and confirm upcoming appointments.
  • Check-in and check-out patients, ensuring all necessary paperwork is completed.
  • Process payments, issue receipts, and handle any billing inquiries.
  • Maintain client and patient records, ensuring all information is up-to-date and entered accurately into the practice management software.
  • Provide clients with information about services, products, and aftercare instructions.
  • Assist with the coordination of patient flow to ensure smooth operation of the clinic.
  • Perform general office duties such as filing, faxing, emailing, and managing office supplies.
  • Collaborate with the veterinary team to ensure the highest quality of care is provided to all patients.
  • Assist in maintaining the cleanliness and organization of the reception area.
  • Handle client concerns or complaints in a professional manner, escalating issues to management when necessary.
Benefits:
  • Competitive salary.
  • Health, dental, and vision insurance.
  • 401(k) Retirement.
  • Paid time off and holidays.
  • Annual Uniform Allowance.
  • Employee discounts on veterinary services and products.
  • Opportunities for professional development and career advancement.

AmeriVet takes pride in embracing the uniqueness and diversity that every team member, pet owner, and pet brings to our community. Our unwavering dedication revolves around nurturing a culture of diversity, equity, and inclusion, where each team member not only feels a strong sense of belonging, but is also empowered to thrive.



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