Patient Service Representative

2 days ago


Green Bay, Wisconsin, United States Prevea Health Full time
Job Summary

The Patient Service Representative role at Prevea Health is a vital position that requires a friendly and positive demeanor. As a liaison between patients and medical staff, you will be responsible for creating a positive first impression for anyone who uses Prevea Health services.

Key Responsibilities
  • Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
  • Obtain and confirm accurate demographic and insurance coverage information.
  • Route medical inquiries, complaints & messages to appropriate parties.
  • Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
  • Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
  • Schedule and confirm patient appointments.
  • Provide accurate daily batch and/or deposits to appropriate staff for processing.
Requirements
  • High School Diploma and/or GED Required
  • 1-3 years Experience in customer service, insurance and/or healthcare setting Preferred
Skills and Abilities
  • Display proficient telephone and computer skills with clear and professional speaking abilities.
  • Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.
  • Capable of being empathetic and responsive to patient's needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance.
  • Able to efficiently multi-task and adapt to fast-paced environments with frequently changing protocols and processes.
  • Capable of effectively and positively interacting with staff members throughout the company.
Working Conditions

Noise - Occasionally

Hears Whispers

Hears Whispers 3-8 feet - Constantly

Color Discrimination - Constantly

Near Vision (Correctable to Jaeger 2 or 20/40 binocular) - Constantly

Distance Vision (Correctable to Snellen chart 20/40 binocular) - Constantly



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