Regional Product Support Manager

3 weeks ago


Summerville, United States Kion Group AG Full time
Job Title: Regional Product Support Manager

As a Regional Product Support Manager, you will be responsible for providing technical assistance and training to dealers in the US Northeast region and Eastern Canada territories. Your primary goal will be to resolve product issues rapidly and accurately, ensuring high-quality products are delivered to our customer and dealer network.

Key Responsibilities:
  • Provide technical assistance and training to dealers via telephone and written communications
  • Accurately document events as they happen
  • Train dealer technicians to utilize service software tools, computer databases, and paper manuals to diagnose and resolve product problems
  • Provide ad-hoc on-site support for product demonstrations
  • Effectively communicate with internal counterparts regarding developing issues and obtain required information as necessary
Requirements:
  • Excellent technical and mechanical skills related to troubleshooting, diagnosis, and repair of forklift products and technology
  • Ability to read technical parts and service manuals
  • Ability to effectively communicate technical information via telephone, email, internet tools, and in person
Preferred Qualifications:
  • Practical experience with Linde products, components, and dealers
  • Proficiency in Microsoft Office applications (Word, Excel, and PowerPoint)
  • Experience using an ERP system (SAP preferred)
Education:
  • Associate's degree or related experience preferred
  • Automotive Service Excellence (ASE) certification preferred


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