IT Support Specialist

5 days ago

Summerville, United States Advanced Technology International Full time
Job Title: IT Support Specialist

Advanced Technology International (ATI) is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will provide technical assistance and support to users of our local, wide, wireless, Internet, and Intranet networks, telephone and Voice over IP (VoIP) systems, and all related software programs.

Key Responsibilities:
  • Provide customer support for data network users on PC applications, hardware, and software, from point of initial customer contact through problem resolution.
  • Maintain and accurately track all IT assets.
  • Support and maintain PCs and peripherals, including installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment, while ensuring optimal workstation performance.
  • Assist ATI group support representatives in upgrading and maintaining PC hardware and software according to Service Level Agreements (SLA).
  • Establish working knowledge and maintain documentation of ATI PC resources.
  • Assist in the compliance of ATI IT policies.
  • Maintain and monitor ATI baseline software licenses and their usage.
  • Supports telecommunications infrastructure and its associated software, including PBXs, VOIP systems, call management systems, interactive voice response, and video conferencing systems.
  • Install, configure, maintain, support, backup, and optimize all telephone systems, services, and video conferencing environments.
  • Maintains policies, procedures and training plans for telecommunication systems administration and appropriate use.
  • Administers add, move and change requests from end users, as well as new line installations, as required.
  • Assist in the testing and development of a disaster recovery plan.
  • Assesses need for any system reconfigurations (minor or significant), makes recommendations and executes them as required.
  • Interacts and negotiates with vendors, outsourcers and contractors to secure communications products and services in a timely and professional manner.
  • Oversees and implements the acquisition and installation of state-of-the-art equipment.
  • Supports 24x7x365 IT operations. Provide on-call support after hours and on weekends on a rotating basis.
Requirements:
  • Bachelors Degree in computer technology plus two years experience or Associates degree in computer technology plus two years experience.
  • Working knowledge of PC hardware (disk drives, disk interfaces, display standards, modems, monitors, PC boards, etc.) and software (minimally Microsoft Windows operating systems and Microsoft Office) including software installations, upgrades, and maintenance.
  • Strong commitment to customer satisfaction, including excellent telephone and analytical skills.
  • Takes initiative to work independently and function in a team environment.
  • Excellent written and verbal communication skills.
  • Ability to prioritize and manage multiple tasks.
  • Will require travel.
Preferred Qualifications:
  • Network installation and support experience.
  • Strong familiarity with the Microsoft Windows operating systems and Microsoft Office software.
  • Experience with telephony systems including Unified Communications.
  • Familiarity with Microsoft networking, TCP/IP, and Cisco IOS.
  • Microsoft MCP, MCSA, or MCSE certification.
  • CompTIA A+, Network+ Certification.
  • Help desk experience.
Benefits:
  • Medical, Dental and Vision Plan options.
  • Flexible Spending Accounts, including health and dependent care accounts.
  • 403B Retirement Savings plan with a very competitive company contribution.
  • Personal time-off (pre-loaded & accrued) plus 12 paid holiday-days.
  • Life Insurance paid by ATI.
  • Paid Parental Leave.
  • Short-Term & Long-Term Disability Coverage paid by ATI.
  • Employee Assistance Program.
  • Tuition Reimbursement Program.
  • Flexible work schedules.

ATI is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, Individuals with Disabilities and all other protected classes. We only accept applications submitted through our applicant tracking system. If you require accommodations to complete this application, please contact Human Resources at.

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