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Client Success Associate Manager
2 months ago
Job Overview
As a Client Success Associate Manager, you will oversee all client interactions and ensure the overall effectiveness of NielsenIQ's services for our customers.
This role involves providing analytical insights and initial recommendations tailored to the specific NielsenIQ Solutions and Services allocated to each client.
Your in-depth understanding of the client's business and sector will empower you to pinpoint new avenues for NielsenIQ to deliver value.
You will collaborate effectively within a complex organizational framework, maximizing the service model.
Key Responsibilities:
Collaborate with clients to establish goals that enhance business outcomes and optimize client value, fostering and nurturing robust relationships with a focus on adaptability, urgency, and positivity.
Adopt a consultative methodology to address client business challenges, gaining insights into the industry landscape and the specific hurdles faced by clients.
Utilize and leverage NielsenIQ solutions while applying industry expertise to perform advanced analyses, providing clear, proactive insights and actionable recommendations.
Lead client presentations, offering proactive insights and actionable strategies.
Drive strategic thought leadership with clients by utilizing NielsenIQ tools and resources.
Identify opportunities for deeper collaboration and elevate these prospects to organizational stakeholders.
Facilitate effective daily communications with clients, demonstrating the value of NielsenIQ solutions in fostering growth, adoption, and value creation.
Ensure that client stakeholders recognize and appreciate the outcomes and value delivered by NielsenIQ.
Comprehend the client's organizational structure and dynamics.
Guarantee timely delivery of solutions to meet projected revenue goals.
Work synergistically with internal teams to ensure that initiatives align with client business objectives, are delivered punctually, and are outcome-focused.
A Little Bit About You
You exhibit flexibility and adapt seamlessly to a dynamic work environment. Your proactive attitude enables you to narrate compelling stories through data. You are quick to identify opportunities and transform them into effective solutions. Curiosity, communication, and critical thinking are the cornerstones of your work ethic. You are adept at managing complex client relationships and resolving issues creatively. You excel in utilizing existing data sources to tackle challenging questions. You thrive in collaborative settings, functioning as part of a hybrid team within a demanding and matrixed environment while upholding high standards. Your time management skills are exemplary, allowing you to juggle multiple priorities effectively.
