Customer Service Representative
23 hours ago
**Job Summary**
As a Customer Service Administrator 1 at Southeastern Freight Lines, you will play a vital role in ensuring the smooth operation of our Service Center. Your responsibilities will include performing a variety of functions that may include scanning, driver check-in, working in the Gate Office, cashier, or receptionist.
**Key Responsibilities:**
- Use a scanning machine to ensure bills are properly loaded into our computer system for processing.
- Perform pick-up of bills in the routing office and deliver to various locations on the dock.
- Aid the Linehaul Dispatch area as needed, when associates are on vacation or are out sick.
- Receive drivers at the gate and obtain information on driver's name and freight that is on the trailers.
- Assign drivers a number and assign an appropriate place to unhook trailer.
- Direct visitors and truckers to various parts of the building or premises.
- Balance daily cash report and account for all bills.
- Make and prepare all bank deposits and checks and verify all night deposits.
- Provide daily phone coverage for the Service Center by operating a switchboard console.
- Provide applicants with applications and collect them upon completion.
- Welcome visitors to the Service Center.
**Requirements:**
- A High School Diploma or GED.
- The ability to satisfactorily pass a background check and alcohol and drug test.
- 6 months of related experience and/or previous office experience.
- Strong customer relations skills to communicate effectively with internal and external customers.
- The ability to manage multiple tasks with interruptions.
- Computer skills.
- Familiarity with Microsoft Office applications.
**Preferred Qualifications:**
- Previous experience with Customer Service.
- Microsoft Outlook.
- Microsoft Excel.
- Multi-line phone systems.
**Compensation:** $16.59-$21.16 Per Hour
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