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Customer Service Ambassador

2 months ago

Suwanee, Georgia, United States Jet Management Executives Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Jet Management Executives. As a key member of our hospitality team, you will be responsible for delivering exceptional customer experiences and driving sales growth through personalized service.

Key Responsibilities
  • Product Knowledge: Develop a deep understanding of our clients' products and services to effectively communicate their benefits and features to customers.
  • Customer Interaction: Build strong relationships with customers through proactive communication, empathy, and a solutions-focused approach.
  • Team Management: Lead and motivate a team of Junior Customer Service Representatives to achieve sales targets and provide exceptional customer service.
  • Problem-Solving: Utilize effective problem-solving skills to resolve customer complaints and concerns in a timely and professional manner.
  • Continuous Learning: Stay up-to-date with product knowledge and industry trends to provide expert advice and guidance to customers.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Minimum of one year in customer service or hospitality roles, such as retail or restaurant management.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and a passion for delivering exceptional customer experiences.
What We Offer

As a Customer Service Representative at Jet Management Executives, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. We offer a competitive salary and benefits package, as well as opportunities for career advancement and professional growth.