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Airport Customer Support Representative

2 months ago

Savannah, Georgia, United States United Ground Express Full time

Job Overview - Airport Customer Support Representative

As an Airport Customer Support Representative, you will play a vital role in ensuring our passengers have a pleasant travel experience.

Key Responsibilities:

  • Welcoming Passengers: Greet travelers warmly and assist them with their inquiries.
  • Customer Care: Provide support with reservations, boarding passes, and alternative travel arrangements.
  • Effective Communication: Maintain a calm and composed demeanor while addressing customer concerns, ensuring a positive interaction.

Skills Required:

  • Patience and empathy to handle various customer situations.
  • Strong listening skills to understand and resolve issues effectively.
  • Ability to make informed decisions under pressure.

Training and Development:

We offer comprehensive training programs, including orientation and hands-on experience, to equip you with the necessary skills for success.

Work Schedule:

This position requires flexibility in scheduling, including availability for day and night shifts, weekends, and holidays. As you gain seniority, you will have more control over your schedule.

Compensation and Benefits:

  • Competitive hourly wage as per union agreements.
  • Special bonuses and flight privileges for you and your family.
  • Paid time off and additional benefits.

Qualifications:

  • High school diploma or equivalent.
  • Minimum age of 18 years.
  • Ability to operate a computer and lift up to 70 lbs.
  • Must pass background checks and drug screenings.
  • Legally authorized to work in the United States.

Equal Opportunity Employer: We are committed to diversity and inclusion in the workplace.

COVID-19 Vaccination Requirement: Proof of vaccination is required as a condition of employment, with exemptions available for qualifying medical or religious reasons.