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Retail Operations Assistant Manager

2 months ago

Elizabeth, New Jersey, United States Tommy Hilfiger Full time

Retail Operations Assistant Manager - TOMMY HILFIGER

Location: Elizabeth, New Jersey, United States of America

REPORTS TO: Store Manager

SUMMARY: The Retail Operations Assistant Manager plays a vital role in the overall success of the store, supporting Store Management in driving sales, recruiting and nurturing talent, maintaining store aesthetics, and managing expenses and inventory losses.

KEY RESPONSIBILITIES:

  • Enhance sales and profitability while minimizing losses, ensuring the store is visually appealing and impeccably organized.
  • Develop and implement strategies to achieve and surpass business objectives.
  • Uphold the highest standards of customer service.
  • Exhibit strong written and verbal communication skills.
  • Represent the Tommy Hilfiger brand through professional appearance and conduct.
  • Oversee the store's productivity and profitability, focusing on sales growth, staffing, and inventory management.
  • Assume responsibility for all store operations in the absence of the General Manager or Store Manager.
  • Prioritize tasks effectively and manage time efficiently.
  • Adhere to all company policies, procedures, and operational guidelines.
  • Maintain a high level of security and safety awareness within the store.
  • Identify issues, analyze root causes, and propose solutions.
  • Manage controllable expenses, including payroll allocation.
  • Participate in management meetings as needed.
  • Support the Inventory Shrinkage Improvement Program.
  • Ensure efficient processing of shipments, inventory counts, and price changes.
  • Guarantee the store is equipped with necessary tools and resources.
  • Oversee store opening and closing procedures.
  • Complete assigned tasks and responsibilities diligently.

LEADERSHIP RESPONSIBILITIES:

  • Assist in recruiting and onboarding sales associates who embody the Tommy Hilfiger brand image.
  • Develop associates' knowledge in product, merchandising, operations, customer service, and career growth.
  • Motivate and guide support staff to achieve store goals.
  • Handle challenging situations while maintaining performance standards.
  • Seek assistance when necessary.
  • Supervise the sales floor to ensure customer and associate engagement.
  • Foster teamwork and ensure respectful treatment of all staff members.
  • Actively participate in management and staff meetings.
  • Communicate ideas effectively and lead by example.
  • Maintain confidentiality and fulfill commitments.

MERCHANDISING & VISUAL RESPONSIBILITIES:

  • Directly supervise specific departments, ensuring optimal performance.
  • Oversee the timely execution of merchandising directives and markdowns.
  • Analyze business needs, identifying top and slow-selling items to inform merchandising strategies.
  • Maintain high store presentation standards as per brand guidelines.
  • Possess thorough knowledge of sales floor and stockroom organization.
  • Keep management informed of merchandise and visual concerns.
  • Ensure store organization and cleanliness.

INCLUSION & DIVERSITY:

PVH Corp. is committed to equal opportunity employment, considering all applicants based on their individual capabilities and qualifications. We uphold a strong commitment to inclusion and diversity, ensuring that all associates are compensated based on job-related factors.

OUR BENEFITS: