Store Operations Manager
3 weeks ago
Store Operations Manager
Victra is the largest Verizon authorized retailer in the United States. As a Store Operations Manager, you will be responsible for shaping the guest experience by coaching your team to provide exceptional service to every customer, every time. Your goal will be to exceed sales targets while maintaining operational excellence. With our paid training, you will have the tools to take ownership of your store and develop your Assistant Store Manager. You will be responsible for driving high-performance results in a fast-paced, demanding sales environment, focusing on optimizing customer and employee experience. Your responsibilities will include:
- Building, developing, and mentoring your sales team.
- Working with your team to teach, coach, and follow our sales process with every customer, every time.
- Attracting and retaining top-caliber employees.
- Providing ongoing sales training and support for your team to exceed sales, retention, quality, and service objectives.
- Engaging in sales strategy development to ensure our products and services are effectively showcased throughout the store.
- Ensuring store employees meet and/or exceed defined, monthly success measurements and complete assigned training on time and fully.
- Developing and implementing sales tools and initiatives.
- Maintaining the performance of your store by running retail inventory compliance.
- Engaging in business operations, including budgeting, forecasting, analyzing, and providing sales reports.
- Thinking of innovative ways to drive traffic in stores and capitalizing on existing customer bases.
- Owning store success and taking ownership for store employees' work-related needs, store leadership, staffing, and scheduling, maintaining labor controls, marketing, loss prevention, and all other store functions.
- Owning all guest escalations and providing timely resolutions.
- Clearly communicating company objectives and priorities to team members and providing timely follow-up.
- Staying up-to-date with new sales promotions and ensuring they are providing our guests with a complete solution to meet their current and future needs.
Here's what we can offer you in exchange for your world-class work:
- Paid Training
- Premium Health, Dental, and Vision Insurance
- Paid Maternity Leave
- K Match
- Tuition Reimbursement
- 50% off Verizon Service
- VNation Disaster Relief
- Referral Bonus
- Diversity, Equity, & Inclusion Employee Resource Groups
- Frequent Contests
- Career Advancement Opportunities
- A comprehensive benefit list can be viewed. Please note that all benefits are subject to the terms and conditions of the plan document or insurance policy.
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