Restaurant Supervisor Lead

2 weeks ago


Phoenix, Arizona, United States MOD Super Fast Pizza, LLC Full time

Job Summary

The Restaurant Supervisor Lead is a key member of the store leadership team, responsible for leading, coaching, and developing the skills of Shift Supervisors and Squad Crew. This role requires a strong focus on customer experience, team development, and operational excellence.

Key Responsibilities

  • Set and sustain a positive tone on the shift, ensuring a welcoming atmosphere for customers and Squad Crew.
  • Manage shift duties, including cash handling and equipment maintenance.
  • Listen, acknowledge, and resolve customer and Squad Crew concerns, escalating issues as needed.
  • Focus on the growth and well-being of the Squad, celebrating wins and providing coaching and feedback.

Requirements

  • Minimum 1 year of customer service or restaurant experience.
  • Previous experience coaching, teaching, and inspiring others.
  • Proven success in following and enforcing processes and standards.
  • Customer service skills and ability to remain calm and focused.

What We Offer

  • Competitive compensation package.
  • Opportunities for career growth and development.
  • A supportive and inclusive work environment.


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