Restaurant Supervisor Lead
2 weeks ago
Job Summary
The Restaurant Supervisor Lead is a key member of the store leadership team, responsible for leading, coaching, and developing the skills of Shift Supervisors and Squad Crew. This role requires a strong focus on customer experience, team development, and operational excellence.
Key Responsibilities
- Set and sustain a positive tone on the shift, ensuring a welcoming atmosphere for customers and Squad Crew.
- Manage shift duties, including cash handling and equipment maintenance.
- Listen, acknowledge, and resolve customer and Squad Crew concerns, escalating issues as needed.
- Focus on the growth and well-being of the Squad, celebrating wins and providing coaching and feedback.
Requirements
- Minimum 1 year of customer service or restaurant experience.
- Previous experience coaching, teaching, and inspiring others.
- Proven success in following and enforcing processes and standards.
- Customer service skills and ability to remain calm and focused.
What We Offer
- Competitive compensation package.
- Opportunities for career growth and development.
- A supportive and inclusive work environment.
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