Hospitality Services Lead

7 days ago

Dallas, Texas, United States Uhmchealth Full time

Job Summary

We are seeking a highly skilled and experienced Food Services Team Lead to join our team at Uhmchealth. As a Food Services Team Lead, you will be responsible for overseeing the daily operations of our food service department, ensuring that we provide high-quality meals to our patients and staff.

Key Responsibilities

  • Supervise food service workers, room service ambassadors, and call center representatives to ensure timely and efficient meal services to all patient areas.
  • Respond to customer and guest concerns in person and via email, providing excellent customer service and resolving issues in a timely manner.
  • Direct, monitor, and participate in the overall sanitation and safety of the department and employees, ensuring compliance with company standards and regulatory agencies.
  • Assist in the preparation of work schedules and participate in the performance evaluations and competencies of all employees.
  • Train new employees and ensure consistent training of current staff on policies, procedures, and equipment.
  • Notify management of any food shortages and equipment breakdowns, taking appropriate corrective action as needed.

Requirements

  • Associate's degree in Nutrition, Hotel/Restaurant/Hospitality, or Culinary preferred.
  • Certified Dietary Manager or a Nutrition/Dietetic Technician preferred.
  • At least 3 years of food service management experience, preferably in a high-volume restaurant, hospital, hotel, or room service environment.
  • Food Service Manager certification required within the 1st year of employment.
  • Dietetic Technician, Registered (DTR) or certification as a Certified Dietary Manager (CDM) preferred.

Preferred Qualifications

  • Bilingual.
  • Math, reasoning, and organizational skills.
  • Strong communication skills, both verbal and written.
  • Intermediate computer skills, knowledge of Outlook, Excel, and Word.
  • Ability to work in a fast-paced environment with excellent attention to detail.
  • Ability to read and interpret documents, such as safety rules, equipment operating and maintenance instructions, and procedure manuals.
  • Ability to safely operate all kitchen equipment.
  • Strong interpersonal skills, ability to work with a culturally diverse workforce.
  • Critical thinking skills.

About Uhmchealth

Uhmchealth is a leading healthcare provider, committed to delivering high-quality patient care and exceptional service. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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