Assistant General Manager
2 weeks ago
At Taymax Group, we're committed to providing a Judgement Free Zone for our members. As an Assistant General Manager, you'll play a vital role in ensuring our clubs operate smoothly and efficiently.
Key Responsibilities:- Assist in recruiting, hiring, and training a high-performing staff.
- Maintain a welcoming atmosphere for members, prospective members, and guests.
- Assist with staff management and provide backup support to the Club Manager as needed.
- Assist in scheduling and supervising staff to ensure all shifts are regularly covered.
- Ensure staff provides exceptional customer service at all times.
- Assist in resolving or escalating employee issues or concerns.
- Assist in administration and processing of all weekly employee payroll as needed.
- Provide backup support as needed for any employee who is absent.
- Lead by example with involvement in all front desk-related activities.
- Greet members and guests, providing exceptional customer service to ensure everyone feels welcome.
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system, tour, and sign up new members, log amenities, and communicate updates or events to members and guests.
- Facilitate all member requests and help to resolve any member issues and questions.
- Assist in overseeing cleanliness and maintenance of the club.
- Keep the front desk area and lobby clean and orderly.
- Participate in regular facility cleaning and club upkeep, such as mopping up spills, trash removal, cleaning windows and mirrors, and re-racking weights.
- Assist in ensuring the safety of employees, members, and club property by determining when equipment or facilities are in need of repair and communicating to the Club Manager and Facilities Maintenance team in a timely manner.
- Assist in ordering of supplies using the specific budget based on club requirements.
- Assist in tracking various statistics and reports on a weekly, monthly, and annual basis.
- Manage marketing efforts to ensure all staff are aware and trained on all marketing promotions.
- Make daily bank deposits as needed.
- Other duties as assigned based on club needs.
- Must be 18 years of age or older and have a high school diploma/GED equivalent required.
- One year of customer service experience preferably in a similar gym or retail environment.
- Current CPR Certification required.
- Basic computer proficiency (Microsoft Suite) and the ability to learn systems quickly.
- Solid supervisory, diplomacy, and listening skills.
- Hard working, enthusiastic, and energetic, and a passion for health and fitness.
- Strong customer service and problem resolution skills.
- Ability to work independently as well as part of a team.
- Must have a valid driver's license, acceptable driving record, and must have own reliable means of transportation.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Taymax Group is an equal opportunity employer and welcomes talent from all backgrounds and perspectives. We strive to foster an inclusive and diverse environment where we all work toward our common goal; to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone.
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