Customer Service Representative
3 weeks ago
Customer Service Clerk Opportunity
We are seeking a skilled Customer Service Clerk to join our team at Walman Optical Company in La Crosse, WI. As a key member of our Optical Lab, you will be responsible for providing exceptional customer service, processing orders, and ensuring timely delivery of eyewear frames.
Key Responsibilities:
- Receive and process phone orders from customers in a friendly and efficient manner.
- Respond to customer inquiries regarding order status, product availability, and other customer needs.
- Eyewear frame tracing and order tray-up.
- Accurate and timely data entry.
- Receive and verify ordered product, checking packing lists and invoices for correct pricing and quantities.
- Monitor and expedite backordered products, communicating delays to customers.
- Establish procedures for new products and maintain organized product information.
Requirements:
- High School Diploma, GED, or equivalent, plus one year of relevant work experience.
- Good organizational and communication skills.
- Accurate data entry.
- Ability to meet and maintain deadlines.
- Must be able to lift and/or move up to 25 pounds.
- Ophthalmic and/or Digital Vision Inc. (DVI) Systems Software experience a plus.
Benefits:
- Competitive salary.
- Medical insurance.
- Dental insurance.
- Life insurance.
- LTD.
- PTO.
- 401(k) with company match.
- Employee Stock Ownership Plan (ESOP).
About Walman Optical Company:
Walman Optical Company is a successful, diversified, employee-owned business serving the ophthalmic community since 1915. We are a family of optical companies with a 100-year history of excellent relationships built on enduring trust and added value. Our core values respect our employees' worth and contributions, emphasize teamwork, and offer opportunities for personal and professional growth.
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