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Customer Experience Manager
1 week ago
We are looking for a highly skilled Service Writer to join our team at Atlantic Chevrolet Cadillac. As a key member of our Service department, you will be responsible for ensuring that customers receive the best possible experience.
Your primary focus will be on managing the flow of our Drive Lane, which includes overseeing the technicians' time, distributing work among them, and providing exceptional customer service. You will also take ownership of the customer's experience, ensuring that we leave a positive impression.
Some of your key responsibilities will include:
- Managing the flow of the Drive Lane to meet customer needs
- Coordinating with technicians to ensure efficient use of their time
- Providing top-notch support for owner inquiries
- Ensuring a positive customer experience
