Client Solutions and Experience Manager

5 days ago


Bay Shore, New York, United States Pinnacle living Full time

About Pinnacle Living

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Pinnacle Living is a leading provider of innovative solutions for enhancing customer experience and streamlining wireline service delivery.

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Job Description

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The Project Manager will work closely with customers, partners, and internal teams to address complex migration challenges and deliver strategic initiatives that enhance customer experience and simplify wireline service delivery.

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Responsibilities

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  • ">
  • Develop and execute program plans to ensure efficient customer migrations">
  • Collaborate with stakeholders to identify key milestones and develop solutions to complex migration challenges">
  • Share knowledge and expertise to enhance PMO team capabilities">
  • Track migrations to identify areas for improvement">
  • Ensure compliance with company and legal standards">
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Requirements

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  • Bachelor's degree or equivalent work experience">
  • 10+ years of experience with VZ ILEC legacy systems">
  • 10+ years of experience with Vz ILEC products">
  • Direct customer contact and engagement">
  • Project management experience and strong leadership skills">
  • Strong decision-making and problem-solving skills">
  • Strong communication and presentation skills">
  • MS Office suite or Google Sheets experience">
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Working Conditions

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This role is hybrid, with flexible work arrangements to accommodate employees' needs.

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Locations

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Bay Shore, New York; Manhattan, New York; Bedminster, New Jersey; Freehold, New Jersey; Danvers, Massachusetts.



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