Customer Experience Specialist

1 week ago


Bay Shore, New York, United States Michaels Stores Full time
About the Job

This Service Team Member role offers an exciting opportunity to join our dynamic team at Michaels Stores. As a key member of our store team, you will be responsible for creating a welcoming atmosphere, building customer relationships, and driving business results.

Key Responsibilities
  • Interact with customers, responding to their needs and building trust through effective communication
  • Stay knowledgeable about products, services, and promotions, making recommendations to drive sales and enhance the customer experience
  • Process transactions accurately and efficiently, handling cash, credit card sales, and returns
  • Contribute to visual merchandising, stock replenishment, and other tasks to ensure seamless operations
  • Work collaboratively with colleagues to meet sales goals, achieve customer satisfaction, and maintain store appearance
Requirements
  • Retail and customer service experience preferred
  • Strong communication and interpersonal skills, with a focus on building customer relationships and driving sales growth
  • Basic math skills, accuracy, and attention to detail
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and adapting to changing situations
  • Physical ability to lift up to 50 pounds, stand for long periods, and move throughout the store


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