Senior Advice Specialist

2 weeks ago


Grand View Estates, Colorado, United States Charles Schwab Full time
Unlock Your Potential as a Senior Advice Specialist

At Charles Schwab, we're committed to empowering our employees' personal and professional success. As a Senior Advice Specialist, you'll play a vital role in delivering exceptional service to our stock plan participants, helping them navigate their equity awards and achieve their financial goals.

Key Responsibilities:
  • Provide personalized service experiences to stock plan participants, facilitating transactions for stock option awards, restricted stock units & awards, stock appreciation rights, and employee stock purchase plans.
  • Connect and engage with participants to gain an understanding of their financial needs, goals, and objectives, and provide advice at the point of contact when appropriate.
  • Encourage a long-term relationship with Schwab by identifying opportunities to introduce Schwab offerings and guide the participant to the proper solutions.
  • Receive in-depth education and training on equity awards and plan administration, confidently delivering service as a knowledgeable professional.
  • Demonstrate energy, empathy, and problem-solving skills while delivering unparalleled value and outstanding service to domestic and international Participants via the phone, handling approximately 15 to 30 inbound calls per day.
  • Collaborate with internal business partners and team members to resolve complex client inquiries, and develop knowledge of Schwab products and services.
What We're Looking For:
  • Demonstrated passion for providing top-tier service and support to Schwab Participants.
  • Proven consultative conversation skills in order to deepen Participant relationships.
  • Strong work ethic with a high level of integrity and the ability to build trust with Participants.
  • Ability to strategically prioritize advice delivery while maintaining service levels of inbound client calls.
  • Excellent attention to detail and aptitude for following complex advice conversation requirements while adhering to Schwab's Advice Policy Guidelines.
  • Respect for fellow employees and leveraging the power of teamwork.
  • The ability and desire to develop positive working relationships.
  • Active listening skills and ability to explain complicated subjects.
  • Ability to adapt and implement changes as market and business conditions evolve.
  • A diverse background / work experience including: volunteer activities, internships, professional organizations, unpaid work experience, or other roles which may or may not be industry related.
  • Technically savvy including proficiency in MS Office and the aptitude to learn new programs, as well as easily utilize multiple applications simultaneously in a dual screen environment.
Requirements:
  • Active FINRA Series 7 and 63/66 brokerage licenses required.
Preferred Qualifications:
  • Bachelor's degree (strongly preferred).
  • Previous advice delivery experience (preferred).
What's in it for you:

At Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

  • 401(k) with company match and Employee stock purchase plan.
  • Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions.
  • Paid parental leave and family building benefits.
  • Tuition reimbursement.
  • Health, dental, and vision insurance.

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