Director of Professional Services Lead
3 weeks ago
ProShip, Inc. is seeking a seasoned professional to lead our Professional Services team.
The Director of Professional Services will be responsible for developing and executing the company's Professional Services strategy, including staffing, performance, incentive programs, forecasts, and quarterly review of results.
Key Responsibilities:
- Build and lead a high-performing Professional Services team, providing leadership, mentorship, and professional development opportunities to team members.
- Cultivate strong relationships with clients, understand their business needs, challenges, and objectives, and provide strategic guidance and recommendations to support their success.
- Provide oversight and guidance on project management methodologies, tools, and processes to ensure successful project execution and client satisfaction.
- Optimize resource allocation and capacity planning to maximize efficiency and utilization of Professional Services resources.
- Drive service innovation and continuous improvement initiatives, leveraging industry best practices, emerging technologies, and client feedback to enhance service offerings.
Requirements:
- Experience in Logistics, specifically small parcel and LTL, with a strong understanding of major carriers, pricing, and products.
- Strong leadership and team-building skills, with the ability to inspire and motivate teams to achieve goals.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
- Proven experience in project management methodologies and tools, with certification in project management (e.g., PMP) preferred.
- Knowledge of consulting best practices, service delivery frameworks, and industry standards.
What We Offer:
A comprehensive benefits package, including competitive salary and commission structure, full medical, dental, and vision benefits, 401(k) and ESOP plans, 10 paid company holidays, vacation and sick paid time off, stability, growth, career progression, and a great work environment.
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