Market Operations Supervisor
3 weeks ago
Job Summary
The Lowe's Market Operations Supervisor is responsible for leading and supervising a team of Customer Service Associates. This role involves managing the overall productivity of the office, ensuring process adherence, and analyzing inventory flow.
Key Responsibilities
- Performance Management: Coach, lead, and train Customer Service Associates to improve productivity and performance.
- Inventory Flow: Manage vendor returns, 3PL claims, and inventory processing to ensure efficient operations.
- Task Management: Assign tasks to Customer Service Associates and develop associate scheduling to optimize productivity.
- Customer Escalations: Solve customer service escalations and lead resolution of same-day delivery issues.
- Team Environment: Build a positive team environment by fostering collaboration and communication among team members.
Requirements
- High School Diploma or GED and 5 years' Supply Chain leadership experience.
- Bachelor's Degree in Operations, Supply Chain, or related field and 2 years' Supply Chain leadership experience.
- Associate's Degree in Operations, Supply Chain, or related field and 3 years' Supply Chain leadership experience.
About Lowe's
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability, or medical condition.
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