Store Manager

2 weeks ago

Tiffin, Iowa, United States Lids Full time
{"h2": "About Our Company

Lids Sports Group is a leading licensed sports retailer in North America, offering a wide range of fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. With over 1,200 locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and numerous MLB teams, we provide a unique shopping experience for sports fans and fashion enthusiasts.

Our company is committed to delivering exceptional customer service, fostering a fun and inclusive work environment, and driving sales results while minimizing loss. We strive to be the largest licensed brick-and-mortar sports retailer across the globe, and we're looking for talented individuals to join our team.

Key Responsibilities

  1. Manage the store's hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.
  2. Assist the market's Authorized Trainer in coordinating onboarding to acclimate new team members to Lids.
  3. Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
  4. Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards.
  5. Perform people-related actions to update team member information, including approving time off requests, approving shift swaps, updating availability, timecards, qualifications, and other employee records as needed.
  6. Lead and monitor the store's ongoing training strategy, including training for non-Keyholders, process changes, promotions or job changes, and new programs or initiatives.
  7. Address all employee concerns or issues, including knowing when to partner with internal support to take appropriate action.
  8. Drive team engagement by ensuring team members are provided recognition and continuous check-ins, including performance management and documentation when relevant, to support and reinforce career and personal growth.
  9. Collaborate across store channels and/or districts using company Discussion Boards or district and regional chat platforms.
Additional Key Responsibilities

  1. Manage team's compliance within the scheduling and payroll process to align with policies, procedures, budgets, and applicable law.
  2. Plan, prepare, and manage the schedule by considering team members' qualifications, availability, and performance to maintain efficiency and effectiveness of operations.
  3. Manage business disruptions and provide operational continuity, including store closures, employee absenteeism, schedule / wages, operating hours impact, etc.
  4. Execute operations-focused company-level directives, promotions, and initiatives.
  5. Understand and adhere to Policies & Procedures Manual to maintain a safe work environment.
  6. Maintain store technology and equipment, including MPOS, Lids Custom, etc., by conducting daily audits, verifying continued functionality, facilitating updates and maintenance as instructed, or ordering repair as needed.
  7. Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
  8. Effectively manage cash, including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops.
  9. Effectively prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy.
  10. Drive overall store product strategy, including supervision and oversight of receiving, processing, merchandising, and exiting through purchase or transfer.
  11. Strategically organize the backroom to maximize efficiency, including arranging product / supplies to optimize space and productivity.
  12. Ensure integrity of product held to vendor-specific regulations, including custom embroidery limitations, purchase amount limitations, or special release dates.
  13. Lead execution of weekly markdowns and markups as needed to ensure proper pricing.
  14. Monitor and manage sell-through by monitoring product levels and ensuring inventory accuracy.
  15. Manage any transfers or ship-backs according to company standards.
  16. Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
  17. Maintain the look and feel of the store through day-to-day VM and store actions, including ensuring product recovery, restock, destock, or minor VM changes.
  18. Execute special pricing signage and promotional presentation adjustments during operating hours to align with overall product sell-through strategy.

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