Global Warranty and RMA Operations Strategist

3 days ago


Secaucus, New Jersey, United States ZT Systems Full time

Company Overview

ZT Systems is a leading provider of technology infrastructure solutions. Our team is dedicated to building high-quality systems that connect the world.

About the Role

We are seeking an experienced Supply Chain Manager to lead our global warranty and returns management operations. This role will focus on developing and implementing strategic plans to optimize inventory placement, order fulfillment, and demand planning.

Key Responsibilities

  • Develop and manage a high-performing team responsible for global warranty and RMA planning and execution.
  • Plan and execute warranty and spare parts inventory to meet performance metrics and capital allocation targets.
  • Monitor actual inventory usage versus plan and adjust future plans as needed.
  • Transform and manage warranty planning and operations to meet customer requirements and scale with ZT's growth.
  • Perform data analysis and presentation through Excel, SQL, PowerBI, Tableau, or similar tools to drive business decisions.

Requirements

  • Bachelor's degree in business, supply chain, or engineering, or equivalent experience.
  • 7+ years' experience in complex, large-scale manufacturing supply chain and/or service repair operations environment.
  • 5+ years of experience demonstrated expertise in Excel, PowerBI, SQL, Tableau, or comparable tools.
  • 5+ years of direct people management experience.
  • Experience with ERP/MRP implementation (i.e., SAP, Dynamics 365, or comparable).

Benefits

At ZT Systems, we offer a range of benefits designed to support our employees' career growth and well-being. These include competitive compensation, 401K matching, comprehensive health and wellness programs, and tuition reimbursement.



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