Warranty Operations Process Improvement Specialist
7 days ago
About ZT Systems
At ZT Systems, we're committed to delivering exceptional technology infrastructure that connects the world.
We're seeking a skilled Warranty Operations Process Improvement Specialist who can drive process improvements and optimize our business operations. As a key member of our team, you'll identify areas for improvement and implement changes to enhance our warranty support and reverse logistics processes.
Your primary responsibilities will include:
- Collaborating with internal teams to identify and complete improvement projects for various warranty models.
- Developing and implementing new policies and procedures to improve/automate the warranty claims process.
- Maintaining accurate records of all warranty claims and resolutions.
- Managing the warranty claims process, ensuring all claims are processed accurately and efficiently.
With 8-10 years of relevant experience in warranty operations, customer service, or order processing, you'll bring a deep understanding of pleasing customers and resolving problems.
You'll also possess excellent communication skills, strong analytical skills, and the ability to work well with a high-performing team. A bachelor's degree or equivalent experience is required.
About the Role
The ideal candidate should have a passion for process improvement, a keen eye for detail, and the ability to anticipate risks and problems. If you're a driven professional looking to make a meaningful impact, we encourage you to apply.
What We Offer
We offer a competitive salary of $95,000 - $115,000 per year, depending on experience, plus a range of benefits including comprehensive health & wellness programs, tuition reimbursement, and a 401K matching program.
ZT Systems is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
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