Customer Service Strategist

2 weeks ago


Secaucus, New Jersey, United States ZT Systems Full time

About the Opportunity

ZT Systems is seeking a talented Warranty Operations Analyst to join our team, responsible for driving process improvements, collaborating with cross-functional teams, and delivering exceptional customer service.

Job Description:

  • Drive process improvements in warranty support and reverse logistics.
  • Collaborate with Warehouse, RTV, Logistics, Field Services, Finance, and Sales teams.
  • Coach and develop team members to ensure exceptional customer service.
  • Maintain accurate records of warranty claims and resolutions.
  • Develop and implement policies and procedures to streamline the warranty claims process.

Requirements:

  • Bachelor's degree or equivalent experience.
  • 8-10 years of relevant experience in warranty operations, customer service, or order processing.
  • Advanced computer skills and ability to anticipate risks and problems.

Estimated Salary Range: $90,000 - $130,000 per year, based on location and experience.



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