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Bilingual Intake Coordinator

2 months ago

Philadelphia, Pennsylvania, United States Lundy Law Full time
Job Summary

Lundy Law is seeking a highly motivated and customer-oriented Bilingual Intake Specialist to join our Personal Injury Practice. As a key member of our team, you will be responsible for managing our legal intakes, providing exceptional customer service, and working closely with management to implement improvements and increase productivity.

Key Responsibilities
  • Manage a high-volume intake system, responding to all intakes in a timely manner.
  • Properly document all events and communications, ensuring accurate and efficient record-keeping.
  • Conduct lead screenings, preparing and sending retainer agreements to clients, and working with the Legal Intake Specialists to accomplish special projects.
  • Proactively look for ways to improve and strengthen the Intake system, collaborating with management to implement changes and increase productivity.
Requirements
  • Experience in legal and/or call center field preferred.
  • Highly proficient in Microsoft Suite, including Word, Excel, and Outlook.
  • Bilingual (must be able to read and speak English & Spanish fluently).
  • High School Diploma.
  • Managerial experience in a legal and/or call center setting is preferred.
  • Experience with lead and/or case management software programs, preferred.
What We Offer
  • 401(k) and 401(k) matching.
  • Dental insurance.
  • Flexible schedule.
  • Health insurance.
  • Health savings account.
  • Life insurance.
  • Paid time off.
  • Referral program.

Work Location: Hybrid (after training period) in Philadelphia, PA 19103.