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Tax Office Associate Team Leader

1 month ago

Taunton, Massachusetts, United States H&R Block Full time
Job Overview

H&R Block is seeking a highly motivated and organized Tax Office Associate Team Leader to support our retail office during tax season. As a key member of our team, you will provide daily operations direction and ensure consistent execution of Standard Operating Procedures (SOPs) to deliver exceptional client service experiences.

Key Responsibilities:

  • Support the Multi-Unit Team Leader in ensuring quality and consistent execution of SOPs
  • Execute and hold associates accountable to SOP execution and client service experience
  • Serve as point of contact for onsite escalated client service concerns
  • Lead daily activities to ensure all tax office associates are scheduled and work is completed according to deadlines
  • Lead daily huddles and communicate essential information to office associates

Requirements:

  • Prior experience working in customer service or a similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Positive attitude
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher

Preferred Qualifications:

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

Benefits:

  • Medical coverage and well-being programs including mental health support and coaching
  • 401k Retirement Savings Plan and Employee Stock Purchase Plan
  • Tax prep benefit - allows eligible associates to receive the same tax preparation as our clients, all with no direct cost to you
  • Other perks like flexible/remote opportunities that meet your life, collaborative teams and much more

At H&R Block, we believe in building a Connected Culture where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.