Mental Health Associate Part Time Evenings Position

3 weeks ago


Taunton, Massachusetts, United States Steward Health Care Full time

About the Role:

The Mental Health Associate is responsible for maintaining a safe and therapeutic environment. Under the supervision of a registered nurse, the associate will assist with patient care that does not require complex nursing skills.

Key Responsibilities:

  • Assist the treatment team in establishing and maintaining a therapeutic environment by rotating through various roles: Community MHA, Patient Flow MHA, or Security MHA.
  • Provide basic hygiene care for patients as directed by nursing.
  • Search patient belongings on admission and complete documentation requirements.
  • Respond to crisis situations, defuse tensions, and summon assistance as needed.
  • Report patient safety concerns to the Charge Nurse.
  • Demonstrate courtesy, tact, and professionalism in interactions with patients, families, and staff.
  • Document hourly patient checks.
  • Review patient status with nursing and counseling when appropriate.
  • Communicate changes in patient condition to the registered nurse.
  • Provide authorized transport services as needed.
  • Maintain patient confidentiality.
  • Participate in quality improvement activities.

Customer Service Skills:

  • Be cooperative and courteous in interactions.
  • Be patient and respond to questions appropriately.
  • Respond to requests in a timely manner.
  • Handle interruptions skillfully.
  • Maintain a professional appearance and demeanor.
  • Strive to prevent and resolve customer concerns.

Requirements:

Must be able to interact therapeutically with patients with behavioral health issues and/or addiction recovery.

Education/Experience/Licensure/Technical/Other:

High School Diploma required, Bachelor's degree preferred. Experience in addictions treatment preferred. CPR and CPI certification required. Basic computer skills preferred.



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