MIA Passenger Service Agent

2 weeks ago


Miami, Florida, United States Eastern Airlines LLC Full time
Job Title: MIA-Part Time Passenger Service Agent

Job Summary:

The Part-time MIA Passenger Service Agent is based out of the MIA Airport and must be local to this work location. This position will be required to work 20-30 hours per week in 4 hour shifts supporting a daily flight from MIA.

Key Responsibilities:

  • Greet passengers and verify their tickets and passports against the passenger list using computerized systems.
  • Inquire about security questions, allocate seats, and provide boarding cards and luggage labels.
  • Weigh luggage and charge passengers extra if the luggage is overweight.
  • Direct passengers through security and departures procedures.
  • Provide flight information and direct passengers to departure gates.
  • Manage issues from delayed, cancelled, or missed flights.
  • Verify boarding passes at the departure gate.
  • Escort passengers who require assistance and unaccompanied children to and from flight gates.
  • Make announcements on the public address system regarding flight information.
  • Oversee the departure and arrivals of passengers, ensuring they are in compliance with all company policies, laws, and regulations.
  • Provide excellent customer service to passengers.
  • Perform any other tasks required to support the operation as assigned.

Requirements:

  • Must be 18 years of age and have a high school diploma, GED, or equivalent work experience.
  • Basic computer skills.
  • Must pass all pre-employment testing, including drug testing and a physical.
  • Ability to safely lift up to 70 lbs.
  • Must maintain a valid state driver's license.
  • Must be able and flexible to work variable shifts, including weekends and holidays.
  • Position may have to deal with long queues.
  • Position may be based at a desk or moving around the airport.
  • Position will have to wear a uniform.
  • It can be a busy and sometimes stressful environment.


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