Financial Center Assistant Manager

4 weeks ago


Glendale, Arizona, United States Bank of America Full time
Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Our team is dedicated to creating a workplace where everyone can thrive and grow.

As a Financial Center Assistant Manager, you will play a key role in managing a financial center, collaborating with senior team members, and ensuring the operational excellence of the center. Your responsibilities will include overseeing the smooth and efficient functioning of the teller line, day-to-day policy and procedure adherence, and improving financial center performance.

Key Responsibilities:

  • Manage client traffic, engaging and appropriately routing clients, and fostering client retention
  • Manage business results through formalized management routines and coaching
  • Create a world-class client experience environment
  • Manage market-level initiatives prescribed by market leaders
  • Drive operational excellence by engaging employees on business strategy
  • Manage organizational priorities and effective execution

Requirements:

  • Be an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
  • Collaborate effectively to get things done, building and nurturing strong relationships
  • Display passion, commitment, and drive to deliver an experience that improves our clients' financial lives
  • Be confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
  • Communicate effectively and confidently and be comfortable engaging all clients
  • Have the ability to learn and adapt to new information and technology platforms
  • Apply strong critical thinking and problem-solving skills to meet clients' needs
  • Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
  • Can manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment
  • Can interpret performance results, find opportunities to drive success, and hold others accountable to results
  • Can be flexible to work weekends and/or extended hours as needed

Preferred Qualifications:

  • Experience in financial services and knowledge of financial services industry, products, and solutions
  • Experience in mortgage, retail, and/or hospitality
  • Experience working in an environment with individual and team goals where goals were routinely met or exceeded
  • Bilingual skills

Bank of America is an Equal Employment Opportunity and Affirmative Action Employer:

We consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status, or any factor prohibited by law. We also prohibit discrimination on other bases such as medical condition, marital status, or any other factor that is irrelevant to the performance of our teammates.



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