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Customer Service Representative

1 month ago

Jacksonville, Florida, United States HomeTeam Pest Defense Full time

About the Role

As a Customer Service Representative at HomeTeam Pest Defense, you will play a vital role in delivering exceptional customer experiences that drive customer satisfaction and loyalty. You will be responsible for providing positive interactions with internal and external customers, resolving issues, and ensuring that customers receive the best possible service.

Key Responsibilities

Provide information to prospects and initiate new services
Answer questions, research problems, resolve issues, and provide pricing
Interact with customers/prospects by scheduling various pest and builder-related services
Resolve customer problems with invoices and billing questions
Conduct telephone conversations with customers about issues surrounding their service in a professional manner
Enter service-related notes in system software
Provide general marketing information to prospects and customers as requested
Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
Maintain customer files on computer and in filing system
Validate technician paperwork for completeness and accuracy
File Technician paperwork in customer files
Update notes in system with technician and other employee customer information
Print, distribute, and review service tickets for technicians
Have a basic knowledge of technician's job and processes of company's treatment processes
Properly follow HomeTeam Pest Defense telephone etiquette procedures
Ability to calm and diffuse angry customers
Escalate appropriate inquiries or problems to managers
Collect and reconcile payments received by technicians

Perks and Benefits

Competitive pay plus bonus
Comprehensive benefits package including medical, dental, vision
Company-paid life and AD&D insurance
401(k) plan with company match up to 6%
Employee stock purchase plan
Paid Time off and holidays
Employee discounts
Tuition reimbursement
Dependent scholarship awards
Opportunity to advance within the company
Recognition for a job well done
Friendly work environment
Employee referral bonuses
Opportunity for professional growth and respect that comes from working for an industry leader

About HomeTeam Pest Defense

HomeTeam Pest Defense is the #1 pest management company to homebuilders, currently performing over 2,000,000 services a year. We have exclusive technology with our unique Taexx built-in pest control system during a home's construction. The pest management industry is growing and is a recession-resistant line of business. We are financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA.

Qualifications

Must have 1 year of previous customer service experience
Entry-level customer service skill and technique
Basic/entry-level understanding of computers
Entry-level skill on use of company telephone features and how to use them
Must be 18 years or older with a high school diploma or GED

Physical Demands/Working Environment

Candidates must meet physical job requirements and safely perform the job duties with or without accommodation.

Equal Opportunity Employer

HomeTeam Pest Defense is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer.