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Housekeeping Operations Manager

2 months ago


New York, New York, United States Marriott Vacations Worldwide Full time

*Salary Range $67,600 - $76,000*

*Relocation Assistance Available*

To be eligible for an interview, please ensure your application aligns with the job specifications outlined below.

Education and Experience

  • High school diploma or GED; at least 1 year of experience in housekeeping or a related professional field.

OR

  • A 2-year degree from an accredited institution in Hotel and Restaurant Management, Hospitality, Business Administration, or a related discipline; no prior work experience necessary.

CORE WORK ACTIVITIES

Overseeing Housekeeping Operations and Financials

  • Ensures timely and efficient communication of guest room status to the Front Desk.
  • Conducts daily inspections of guest accommodations.
  • Receives lists of rooms requiring cleaning and identifies prospective check-outs to prepare work assignments.
  • Monitors inventory levels to guarantee sufficient supplies.
  • Supports and manages an effective inspection protocol for all guest rooms and public areas.
  • Understands how departmental operations impact overall property financial objectives and strives to meet or exceed budgetary goals.
  • Ensures all staff are equipped with the necessary supplies, tools, and uniforms.
  • Communicates areas needing attention to staff and follows up to ensure clarity.
  • Supervises daily housekeeping operations and ensures adherence to all housekeeping policies, standards, and procedures.
  • Schedules staff according to business needs and tracks employee attendance.
  • Ensures staff are aware of expectations and operational parameters.
  • Observes employee service behaviors and provides constructive feedback.
  • Recognizes and celebrates team member contributions and successes.

Delivering and Ensuring Outstanding Customer Service

  • Sets a positive standard for guest relations.
  • Participates in the creation and execution of corrective action plans aimed at enhancing guest satisfaction.
  • Empowers team members to deliver exceptional customer service.
  • Emphasizes guest satisfaction in all departmental meetings and focuses on ongoing improvement.
  • Addresses and resolves guest issues and complaints.
  • Aims to enhance service performance continuously.

#LI-MM1

Marriott Vacations Worldwide is an equal opportunity employer dedicated to building a diverse workforce and fostering an inclusive culture.