Field Service Team Lead

1 day ago


Auburn, Washington, United States Raymond West Full time
Job Title: Field Service Team Lead

Raymond West is seeking a highly skilled Field Service Team Lead to join our Service Department. As a Field Service Team Lead, you will be responsible for assisting the DSM in directing and supporting the Field Service Technicians assigned to the team. Your primary responsibility will be to provide technical support at the field level, ensuring that our customers receive exceptional service.

Key Responsibilities:

  • Provide technical support to Field Service Technicians
  • Assist the DSM in directing and supporting the team
  • Correspond with company and/or Raymond factory technical support resources to resolve technical and troubleshooting issues
  • Handle customer-related issues in the assigned territory
  • Coordinate all operational activities associated with a specific function within the assigned department

Requirements:

  • High School diploma or equivalent required
  • Minimum 5 years field breakdown experience or comparable service experience
  • Level 2 Certification preferred
  • Must have completed the Raymond Technical Primer and RW Scheduled Maintenance Primer

Travel Requirements:

  • This position will be based in the field and require daily travel within assigned territories
  • Lead Technicians will be provided a company vehicle and a company Fuel Card to pay for vehicle expenses

Physical Requirements:

  • Position is non-Sedentary
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Benefits:

  • Medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay, and a great team to work with

How to Apply:

Please submit your resume online via the submit resume button provided. We are an equal opportunity employer and encourage all qualified persons to apply.



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