Service Advisor

2 weeks ago


New Castle, Delaware, United States Sheridan Ford Full time
About the Role

We are seeking a highly organized and friendly Service Advisor to join our team at Sheridan Auto Group. As a Service Advisor, you will be the first point of contact with our customers and will be responsible for ensuring that they receive prompt, courteous, and effective service.

Key Responsibilities
  • Oversee the flow of the Drive Lane to ensure that customers receive excellent service.
  • Take ownership of the customer's experience by carrying out additional assignments that leave a positive impression.
  • Provide concierge support for all owner inquiries, whether phone or in person.
  • Ensure that the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently.
What We Offer
  • Medical and dental benefits
  • 401K plan
  • Paid time off and vacation
  • Growth opportunities
  • Paid training
  • Employee vehicle purchase plans
  • Family-owned and operated
  • Long-term job security
  • Health and wellness
  • Flexible work schedule
  • Discounts on products and services
Requirements
  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with customers
  • Professional, well-groomed personal appearance
  • Clean driving record
  • Willingness to submit to a pre-employment background check and drug screen

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