Service Advisor

2 weeks ago


New Orleans, Louisiana, United States Delta World Tire Company Full time
{"title": "Sales and Service Advisor", "description": "Job Summary

Delta World Tire is seeking a highly motivated and customer-focused Sales and Service Advisor to join our team. As a Sales and Service Advisor, you will be responsible for selling and promoting all products and services offered by Delta World Tire, while providing exceptional customer service and ensuring a positive customer experience.

Key Responsibilities
  • Provide prompt and professional customer service, both in person and over the phone.
  • Listen to and document customer concerns, inspect vehicles, and refer to service history to accurately identify and verify customer service needs.
  • Recommend services and products based on customer needs and provide clear explanations of services and costs.
  • Promote the sales of services, parts, and accessories by demonstrating a thorough understanding of products and services.
  • Provide accurate quotes and updates to customers on the status of their services.
  • Follow proper procedures when cashing out customer tickets and ensure a positive customer experience.
  • Conduct post-repair follow-up calls to ensure customer satisfaction.
Benefits
  • Competitive bi-weekly pay
  • Tuition reimbursement
  • Paid vacation and sick time
  • 6 paid holidays
  • Medical, dental, and vision insurance
  • Life insurance
  • 401(k) retirement savings plan with company match
  • Discounted services on personal and immediate family vehicles
  • Opportunity for advancement
Requirements
  • Prior experience as a Service Advisor is helpful but not required.
  • Professional appearance and ability to work in a process-driven environment.
  • Valid driver's license or ability to obtain one within 30 days of hire date.
  • Ability to work a minimum of five days, including Saturdays.
", "company": "Delta World Tire Company"}

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