Desktop Support Specialist

1 week ago


Madison, Wisconsin, United States Flexion Full time
Job Title: Desktop Support IV

Flexion Inc., a leading IT consulting and services firm, is seeking a skilled Desktop Support IV to join our team on a long-term consulting project.

About the Role:

This position will provide technical assistance and support to our clients, utilizing a proactive, process-oriented, and customer-focused approach. The successful candidate will be responsible for providing direction, answers, and resolutions to a full range of IT questions and problems reported to the IT Solution Center.

Key Responsibilities:
  • Provide technical support and assistance to clients, including troubleshooting and resolving IT issues.
  • Develop and maintain user documentation and training materials.
  • Assist in identifying training needs and develop business user how-to instructions, training, and service portals.
  • Partner with technology and business experts to plan and coordinate IT's end-user service delivery efforts.
  • Act as a liaison between business users and technical staff to facilitate solutions to problems.
Requirements:
  • 3+ years of experience in desktop support or a related field.
  • Knowledge of Microsoft Active Directory, Microsoft Office, and Microsoft Teams.
  • Ability to develop user documentation and perform training.
  • Advanced problem resolution skills, with a knowledge of Problem Management processes and procedures.
  • Knowledge of image deployment via Desktop Management Tools (SCCM).
What We Offer:

Flexion Inc. offers a competitive salary range of $55-65k annually, as well as opportunities for professional growth and development.

If you are a motivated and experienced desktop support professional looking for a new challenge, please submit your resume through the provided URL. We look forward to hearing from you



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