IT Support Specialist

1 week ago


Springdale, Arkansas, United States K2 Staffing Full time
Job Summary

We are seeking a highly skilled and experienced IT Help Desk Support to join our team. As a Help Desk Support, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring that our clients receive the highest level of service.

Key Responsibilities
  • Provide technical support to clients via phone, email, and remote access
  • Troubleshoot and resolve technical issues in a timely and efficient manner
  • Collaborate with internal teams to resolve complex technical issues
  • Document and track technical issues and resolutions
  • Stay up-to-date with the latest technology and software
Requirements
  • Minimum 3 years of experience in a help desk or technical support role
  • Strong technical skills and knowledge of computer systems and software
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • High school diploma or equivalent required
Preferred Qualifications
  • CompTIA A+ certification
  • Experience with remote access tools and software
  • Knowledge of network protocols and architecture
  • Experience with help desk software and ticketing systems

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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