Surgical Operating Room Support Specialist

5 days ago


Phoenix, Arizona, United States STERIS Full time
About the Role

We are seeking a highly skilled and experienced Surgical Operating Room Customer Support Specialist to join our team at STERIS. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers in the surgical operating room environment.

Key Responsibilities
  • Provide technical support and guidance to customers on the use and maintenance of surgical equipment and instruments.
  • Conduct on-site visits to customers to analyze repair trends, inventory management, and customer engagement.
  • Collaborate with customers to identify areas for improvement and develop solutions to reduce or limit the need for device and instrument repairs.
  • Work closely with sales and operations teams to identify opportunities and issues and provide solutions to customers.
  • Develop and maintain positive business relationships with customers and stakeholders.
  • Ensure compliance with established policies and procedures of the Department of Health, JCAHO, OSHA, CDC, AAMI, AORN standards, and Original Equipment Manufacturer (OEM) Instructions for Use (IFUs).
Requirements
  • High school diploma and minimum 4 years of relevant experience, including minimum of one year of hospital (OR/SPD, Device Repair & Maintenance or related) experience.
  • Basic understanding of medical instrumentation and device repair and maintenance strongly preferred.
  • Ability to work onsite with healthcare customers with some flexibility in work hours as needed, with occasional overnight travel as needed to meet customer and training requirements.
  • Strong professional verbal and written communication skills.
  • Demonstrated ability to learn and effectively translate knowledge to meet customer needs per contract and compliance requirements.
What We Offer
  • Competitive pay.
  • Annual merit review and incentive plans.
  • Mileage reimbursement.
  • Company-provided credit card, cell phone allowance, and laptop.
  • Business travel and all related expenses paid.
  • Medical, vision, prescription, dental, and life insurance.
  • 401(k) with a company match.
  • Paid time off and paid holidays.
  • Extensive hands-on training and development.
  • Tuition assistance.
  • Opportunities for advancement.
About STERIS

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. We help our customers create a healthier and safer world by providing innovative healthcare, life sciences, and dental products and services.

We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred, and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state, or local law.



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