Move-In Coordinator

2 weeks ago


Carlsbad, United States La Marea Senior Living Full time
Job Summary

La Marea Senior Living is seeking a highly skilled Move-In Coordinator to join our team. As a key member of our community, you will be responsible for ensuring a seamless transition for new residents, providing exceptional customer service, and maintaining a positive work environment.

Key Responsibilities:

  • Greets prospective residents and builds rapport to establish trust in the relationship.
  • Assists pre-leased residents with timely apartment access and coordinates logistics for a smooth move-in process.
  • Attends daily stand-up meetings and communicates effectively with department heads regarding scheduled move-in days.
  • Verifies apartment readiness through final cleaning and completion of punch lists, ensuring a high-quality move-in experience.
  • Coordinates the move with residents and movers, ensuring a smooth process and addressing any concerns.
  • Welcomes new residents on move-in day, provides an orientation to the community and apartment, and delivers a welcome gift or basket.
  • Coordinates dinner and activities for the initial 1-3 days of move-in, introducing new residents to resident ambassadors and other community resources.
  • Reviews Celebrations calendar of events and introduces new residents to FitCamp Trainer.

Requirements:

  • Associates degree preferred.
  • One (1) year experience in customer service and/or hospitality.
  • Senior Living/Multi-Family/New Home experience a plus.
  • Ability to use Microsoft Windows, preferably Microsoft 2010 or higher, including Word, Outlook, and Excel.

La Marea Senior Living is an equal opportunity employer.


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