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General Hotel Operations Manager

2 months ago

Abilene, Texas, United States Texas Western Hospitality Group Full time
Job Summary

We are seeking an experienced and talented leader to fill the critical role of General Manager for our new Home2 Suites hotel in Abilene, TX. As a key member of our team, you will be responsible for developing and implementing strategic plans to drive hotel performance and achieve business objectives.

Key Responsibilities
  • Financial Management
    • Develop and manage the hotel's annual budget and financial plans to support company objectives.
    • Monitor and analyze financial reports to identify areas for improvement and implement corrective actions.
  • Operational Excellence
    • Manage all hotel departments, including rooms, housekeeping, food and beverage, engineering, and other areas to ensure profitability and high-quality service.
    • Develop and implement operational strategies to improve guest satisfaction and loyalty.
  • Leadership and Team Management
    • Lead and motivate a team of department heads and associates to achieve business objectives and provide exceptional guest service.
    • Develop and implement training programs to ensure staff are equipped with the necessary skills and knowledge to excel in their roles.
  • Customer Service
    • Ensure that all guests receive a high level of service and satisfaction, responding promptly to their needs and concerns.
    • Monitor and address any guest complaints or issues in a timely and professional manner.
  • Compliance and Risk Management
    • Ensure that the hotel complies with all relevant laws, regulations, and company policies, including OSHA, EEOC, and other federal and state requirements.
    • Identify and mitigate potential risks to the hotel and its assets, implementing strategies to prevent accidents and ensure a safe working environment.
  • Communication and Collaboration
    • Communicate effectively with all stakeholders, including guests, employees, and external partners, to ensure seamless operations and achieve business objectives.
    • Collaborate with other departments and teams to drive business growth and improve hotel performance.
Requirements
  • Experience
    • A minimum of 3 years' experience in hotel leadership, with a proven track record of success in managing hotel operations and achieving business objectives.
    • Experience in the hospitality industry, with a strong understanding of hotel operations, finance, and customer service.
  • Education
    • Bachelor's degree in Hospitality, Business Administration, or a related field.
  • Skills
    • Excellent leadership and management skills, with the ability to motivate and inspire a team.
    • Strong financial management skills, with the ability to analyze financial reports and make informed decisions.
    • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests, employees, and external partners.
    • Ability to work independently and as part of a team, with a strong focus on customer service and satisfaction.
What We Offer
  • Competitive Compensation and Benefits
    • A comprehensive rewards and compensation package, including competitive wages, medical, dental, and vision insurance, and a 401(k) retirement plan with employer match.
  • Opportunities for Advancement
    • Opportunities for career growth and advancement, with a focus on developing and retaining talented leaders.
  • Supportive Work Environment
    • A warm and supportive work environment, with a focus on teamwork and collaboration.