Service Operations Manager
4 weeks ago
Job Description
At Cross Resource Group, we are seeking a skilled Service Operations Manager to join our team. As a key member of our Service Department, you will play a crucial role in maximizing return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction.
Key Responsibilities:
- Manage the entire work order cycle process, from generation to closing and invoicing for customer and internal work.
- Sell service labor and parts, ensuring all technicians are highly productive to meet budgets and goals.
- Work with the Service Manager to identify and execute continuous process improvements.
- Communicate, enforce, and monitor effective Service Department processes to ensure internal and external customer satisfaction.
- Schedule and assign jobs and work areas to employees in the Service Department according to their skills and knowledge.
- Review work orders for completeness and accuracy prior to customer billing.
- Ensure all service Warranty and Product Improvement Programs are completed and submitted within the required timeframe to receive maximum credit.
- Ensure all departmental tools, equipment, and vehicles are in good working order.
- Actively coach, develop, and help employees grow their capabilities.
- Proactively seek and participate in available company-sponsored training to develop and advance knowledge and skill sets.
- Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
Benefits:
- Competitive salary plus bonus
- 401K match
- Health benefits
- Paid holidays and paid time off
Requirements:
- 1+ years of experience in Service Department operations
- Ability to use standard desktop load applications such as Microsoft Office and internet-based functions
- Ability to write and speak effectively to individuals and groups
- Ability to effectively lead a team and hold people accountable
- Familiarity with agricultural equipment and competitive products
- Basic understanding of financial principles relative to Service Department operations
- Ability to analyze and interpret internal reports
- Ability to work extended hours and weekends as needed
- Excellent customer service skills
- High school diploma or equivalent experience
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