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Assistant General Manager

1 month ago

Abilene, Texas, United States Crunch Fitness Full time
Job Summary

The Assistant General Manager will play a key role in supporting the General Manager in promoting a culture of diversity and acceptance while creating a warm and welcoming environment for members.

This position is responsible for maintaining a culture that provides members with an exceptional experience and a work environment where team members can thrive.

The Assistant General Manager will motivate, lead, and supervise team members who are engaged in servicing member needs at the membership counter.

This role requires a strong understanding of company-wide policies and initiatives to ensure the integrity of the CRUNCH brand.

Key Responsibilities
  • Hire and train talented team members at the membership services desk who are passionate about health and fitness.
  • Inspire and develop team members to consistently deliver an exceptional membership experience.
  • Be accountable for creating an in-club environment that drives results at the membership services desk.
  • Recognize and celebrate individual and team successes.
  • Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club.
  • Communicate and implement club policies and procedures to employees.
  • Encourage staff to work as a team and be productive.
  • Illustrate an ability to make decisions.
  • Assist in the interviewing and hiring of talented team members weekly.
  • Implement and support company programs and promotions to generate new sales leads for optimum new membership growth.
  • Ensure that team members maintain proper tracking of leads.
  • Ensure that all promotions are effectively communicated to the team and all other appropriate staff.
  • Resolve member complaints in an expeditious and tactful manner following club procedure and documentation.
  • Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to members.
  • Ensure the club meets standards for cleanliness, maintenance, safety, and security.
  • Support a Culture of Cleanliness by reinforcing to staff that cleanliness is everyone's responsibility, not just the maintenance staff.
  • Exhibit an understanding of revenue budgets and payroll expenses.
  • Perform above average on all measurable KPIs.
Requirements
  • High school diploma or equivalent.
  • At least 18 years of age.
  • Eligible to work in the United States.
  • Ability to maintain eligibility to work in the United States throughout employment.
About the Organization

CRUNCH Fitness is a development company that owns CRUNCH Fitness franchise locations and territories throughout the United States.

The CRUNCH brand was established in 1989 and has remained committed to its mission of creating a welcoming and inclusive environment for members.

At CRUNCH Fitness, we believe in our No Judgments Philosophy and strive to provide a high-quality experience for our members.