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Customer Service Team Lead

2 months ago

Lexington, South Carolina, United States Southeastern Freight Lines Full time
Job Summary

As a Customer Service Team Lead at Southeastern Freight Lines, you will be responsible for ensuring that all internal and external customers receive a prompt, precise, and professional response to their customer service inquiries and Guaranteed Services opportunities. You will lead a team of associates who cater to customers with diverse needs, utilizing various communication channels.

Key Responsibilities
  • Lead a team of customer service representatives to ensure timely and professional handling of customer inquiries and issues.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless communication and resolution of customer issues.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Develop and implement training programs to enhance customer service skills and knowledge.
  • Manage and maintain accurate records of customer interactions and issues.
  • Work closely with the operations team to ensure efficient and effective resolution of customer issues.
Requirements
  • Minimum of 2 years of industry-related work experience.
  • Previous leadership experience is necessary.
  • A High School Diploma or GED is required for all candidates.
Preferred Qualifications
  • 4 years of industry-related work experience.
  • 1-2 years of operations experience within a service center or terminal.